Starbucks Customer Experience Survey - Terms and Conditions

Your Experience Matters to Us 
 
At Starbucks, we’re always looking for ways to make every visit better. 
 
Our Customer Experience Survey gives you the opportunity to share your thoughts about your recent Starbucks visit, from the beverages you enjoy to the service you receive from our partners (baristas). 
 
Your feedback helps us understand what we’re doing well and where we can improve, so we can continue creating meaningful moments with every visit. 
 
As a thank you for sharing your experience, you’ll receive 10% off your next eligible purchase, with no minimum spend required, upon successfully completing the survey. 
 
How It Works 
 
1. Make a Purchase 
 
Visit any participating Starbucks store in the UAE and place an order in-store or through the Drive-Thru. Customers are randomly selected to participate in the survey and may receive a printed receipt containing a unique QR code. 
 
2. Share Your Feedback 
 
Scan the QR code on your receipt and complete the Customer Experience Survey within 3 days of your purchase. 
 
3. Enjoy 10% Off 
 
Once you’ve successfully completed the survey, you’ll be eligible for 10% off your next eligible purchase, with no minimum spend required. 
 
Simply present your original receipt at a participating Starbucks store to redeem your discount within 14 days, subject to the applicable validity period. 
 
Survey Terms & Conditions 
 
The Starbucks Customer Experience Survey is available to randomly selected customers who make a purchase at a participating Starbucks store in the UAE. 

 
Participation is by invitation only. Selected customers will receive a printed receipt containing a unique survey QR code. 

 
Survey invitations are distributed randomly and are not guaranteed with every purchase. 

Customers must scan the QR code on their receipt and successfully complete the survey within 3 days of their purchase to qualify for the discount. 

 
Upon successful completion of the survey, customers will receive 10% off their next eligible purchase, with no minimum spend required. 

 
The 10% discount must be redeemed within 14 days, subject to the applicable offer validity period. 

 
Customers must present their original printed receipt containing the survey QR code at the time of redemption. 

 
The discount can only be redeemed once per successfully completed survey. 

 
The discount applies to the total eligible bill amount, excluding non-discounted items such as Best Buy items, or limited collaborations such as Stanley cups, and Bearista products. 

 
The offer is available for purchases made in Starbucks cafés and through Drive-Thru locations only. Delivery and Mobile Order & Pay orders are excluded. 

 
Each survey invitation is unique and can only be completed once for the purpose of receiving the discount. 

 
There is no fixed limit on how frequently a customer may be invited to participate. Survey invitations are distributed randomly. 

 
The QR code is non-transferable. No cash alternative. 

 
Starbucks reserves the right to reject invalid, previously redeemed, duplicated, or expired survey receipts, subject to applicable laws. 

 
Starbucks reserves the right to amend, suspend, or discontinue the survey programme or its associated discount, subject to applicable laws and consumer rights. 
 
Privacy & Data Protection 
 
The Customer Experience Survey is conducted through XEBO.ai, a third-party customer experience management platform, to help Starbucks collect and evaluate customer feedback and improve the overall customer experience. 
 
Any personal information collected through the survey will be handled in accordance with applicable data protection requirements and the relevant privacy policies. 
 
For more information, please refer to the XEBO.ai Terms & Conditions and Privacy Policy, along with the Starbucks UAE Privacy Statement and Alshaya Privacy Statement.